Clear, jargon-free answers about your Appliance Care Plan — from what's covered to how to book a repair. Can't find what you need? Just give us a shout.
Think of it as a smarter way to look after your home. For one simple monthly fee, we keep your chosen appliances in good working order with unlimited repairs, free like-for-like replacements when something can't be fixed, and a proactive annual health check. It's a maintenance and support service designed to extend the life of the things you already own.
The quickest way is to build your plan online — pick your appliances, see your price, and set up a monthly Direct Debit in minutes. Prefer a chat? Call our friendly UK team on +44 7944 892937 and we'll set everything up for you. We can also arrange quarterly or annual payments on request.
Not at all. We don't set an age limit — as long as an appliance is in good working order when it joins your plan, it's welcome. Older, well-loved appliances are exactly the kind we love to keep going.
Over 40 types, spanning white goods, cooking appliances, small kitchen gadgets, beauty tech and home entertainment — from washing machines and ovens to air fryers, TVs and games consoles. Browse the full list and build a plan on our Build Your Plan page.
Easy — call our helpdesk on +44 7944 892937 or send us a message via the Contact Us page. If we can't talk you through a quick fix over the phone, we'll arrange for a trusted local engineer to visit at a time that suits you.
We aim to have an engineer contact you within 48 hours of your request. They'll agree a convenient appointment and carry out the work as quickly and tidily as possible.
No. Parts, labour and call-outs are all included in your plan, with no excess and no surprise charges. What you see when you build your plan is what you pay.
If an appliance is beyond economical repair, we'll look to replace it with the same or a similar specification, free of charge. If you'd like to upgrade to a higher spec, you can simply pay the difference in cost.
No limit — our plans include unlimited support and unlimited call-outs for the appliances on your plan, for as long as your plan is active.
Most customers pay monthly by Direct Debit, protected by the Direct Debit Guarantee. Payments are handled by trusted, PCI-compliant payment partners, so we never store your full bank or card details. Your information is kept secure at every step.
You'll get a confirmation email within a few minutes of joining. If you've chosen email documents, your full welcome pack follows within a few working days; if you've opted for post, please allow up to five working days (a little longer over holiday periods).
Life changes, and your plan can too. To update your address, bank details, or add and remove appliances, just message us via the Contact Us page or call +44 7944 892937 and we'll take care of it.
We'll send a friendly reminder before your plan renews. If you're happy, there's nothing to do — your cover continues automatically. You're free to cancel at any time; just let us know and we'll sort it out. Please see our Terms & Conditions for full details.
Our UK team is happy to help. Give us a call or drop us a message — we'll get back to you quickly.