The agreement between you and Max Appliance Guard for your Appliance Care Plan.
Last updated: 27 May 2026
These terms and conditions (the "Terms") govern the supply of an Appliance Care Plan by Max Appliance Guard to you. Please read them carefully and keep a copy for your records. By purchasing a plan you agree to be bound by these Terms.
Max Appliance Guard is a trading name of Khandhar LTD, a company registered in England and Wales under company number 14465547, with its registered office at 52A Windsor Street, Uxbridge, England, UB8 1AB. Our VAT number is GB504936979. In these Terms, "we", "us" and "our" refer to Khandhar LTD trading as Max Appliance Guard, and "you" and "your" refer to the customer named on the plan.
You can contact us by telephone on +44 7944 892937, by email at info@maxapplianceguard.com, or by post at the registered office address above.
"Appliance" means a qualifying domestic appliance listed on your plan. "Care Plan" or "Plan" means the maintenance and support service described in these Terms. "Engineer" means a repair technician appointed by us. "Beyond economical repair" means that, in our reasonable opinion, the cost of repairing an appliance would exceed the cost of replacing it with one of the same or similar specification.
An Appliance Care Plan is a maintenance and support service. It is not a contract of insurance and is not regulated by the Financial Conduct Authority.
Your Plan provides ongoing maintenance, support, repair and replacement services for the appliances you have chosen to include, for as long as your Plan remains active and your payments are up to date. The specific appliances covered are those listed in your plan confirmation. You may add or remove appliances at any time by contacting us; changes take effect from your next payment date.
To take out a Plan you must be at least 18 years old, resident in the United Kingdom, and the owner (or authorised user) of the appliances to be covered. Each appliance must be in good working order and used for normal domestic purposes at the address on your Plan when it is added. We do not apply an age limit to appliances, provided they are working when added.
The price of your Plan is shown clearly before you purchase and is confirmed in your plan documents. All prices include VAT. The price per appliance reduces as you add more appliances, in line with the tiers shown on our website at the time you build your Plan.
Payment is normally made monthly in advance by Direct Debit. Quarterly or annual payment may be available on request. You are protected by the Direct Debit Guarantee. If a payment fails, we will contact you and may suspend services until your account is brought up to date. We never store your full card or bank details; payments are processed by PCI-compliant payment partners.
Subject to these Terms, your Plan includes: unlimited repair call-outs for covered appliances; the cost of parts and labour for covered repairs; a free like-for-like replacement where a covered appliance is beyond economical repair; an annual health check for each covered appliance; and access to our UK-based helpdesk for support and guidance.
Your Plan does not cover: faults present before the appliance was added to the Plan; cosmetic damage that does not affect function; consumable or accessory items (for example bulbs, filters, batteries, belts and seals where these are routine consumables); deliberate damage, misuse, neglect, or use outside the manufacturer's instructions; damage caused by fire, flood, theft, power surges or other external events; appliances used for commercial purposes; and any appliance not listed on your Plan. Where a manufacturer's warranty or recall applies, that should be used first.
To request a repair, contact our helpdesk. Where possible we will try to resolve the issue remotely. If a visit is needed, we aim to arrange for an Engineer to make contact within 48 hours to book a convenient appointment. If an appliance is beyond economical repair, we will offer a replacement of the same or a similar specification at no cost to you. Where you prefer a higher-specification replacement, you may pay the difference. Replaced appliances and parts become our property.
Each year we offer a proactive health check for every appliance on your Plan. This may be carried out in person or virtually. Health checks help identify potential problems early; they do not guarantee that an appliance will not subsequently develop a fault. You are responsible for providing safe access to your appliances for any visit.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of starting your Plan (the "cooling-off period") without giving a reason. If you cancel within this period and no services have been provided, you will receive a full refund. If you asked us to begin providing services during the cooling-off period, we may charge a reasonable amount for services provided up to the point of cancellation.
After the cooling-off period, you may cancel your Plan at any time by giving us notice by phone, email or post. Cancellation takes effect at the end of the period for which you have already paid. To cancel, contact us using the details in section 1.
Monthly Plans continue automatically until cancelled. Where your Plan operates on a fixed term, we will write to you before the end of the term to confirm renewal arrangements and any price change. You are free to decline renewal or cancel at any time in line with section 10.
We will carry out our services with reasonable care and skill. We are responsible for foreseeable loss and damage caused by us, but we are not responsible for any loss that is not foreseeable, or for loss to the extent it is caused by your failure to follow reasonable instructions or to provide safe access. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.
These Terms do not affect your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 to services carried out with reasonable care and skill. For advice about your rights, contact the Citizens Advice consumer helpline or visit the Citizens Advice website.
We aim to provide excellent service, but if something goes wrong we want to put it right. Please see our Complaints Procedure for how to raise a concern and how we will handle it.
We may update these Terms from time to time, for example to reflect changes in our services or in the law. Where changes materially affect your Plan, we will give you reasonable notice. The version in force is the one published on this page; the date at the top shows when it was last updated.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may bring proceedings in your local courts.